More of our daily communication is online and our inboxes are filling up faster than ever before. Knowing the conventions of email and understanding how to avoid the pitfalls of poor communication are critical skills. This 10 step checklist will help you to take your digital communication to the next level.

It's not always easy to tackle a challenging conversation with a parent, teacher or friend. To be honest, adults are not often much better at it than the students I work with every day! Why? Because our emotions can often hijack us, and we end up saying things we regret or can't express ourselves in the way we would like to.